Co-design for the improvement of patient care in the Spanish healthcare system, with the tools of service design.

Abstract

The contribution aims to see the results of the application of service design tools, and how they can guide the challenge of patient care in the Spanish health system from interdisciplinary groups, taking advantage of a meeting on health. This event was attended by: groups of doctors, nurses, physiotherapists, psychologists, assistants, caretakers, administrative staff and those responsible for the management of the centers, in all types of primary and hospital care, including at home.  But there is also the participation of patients, carers or patient associations, which include family members.  As Bate and Robert propose, it is a matter of codesigning services with the patient, orienting them through participatory design and taking into account people-centred design as relevant practices, and with a common principle of engagement with the direct participation of users in the design of their own experiences.